Secure Online Purchase

At madridroom.com, we use advanced technology to maintain high levels of security on our online platform. Our secure SSL server encrypts all personal information you provide before completing your booking, including your name, address, contact details, payment information, and any other data necessary for managing the rental process.

The card used for the booking payment will be securely stored by our payment service provider, which complies with the applicable PCI security standards for processing and storing such information.

This will allow subsequent payments related to the rental relationship, such as monthly rent, security deposit, management fees, excessive utility consumption, penalties for incidents, damages, or any other outstanding amount in accordance with the contract and these terms, to be charged directly to the card provided, without the need to re-enter the payment details.

In the event of cancellation, expiry, replacement, or inability to charge the card provided, the tenant must contact MadridRoom to update the payment information. Failure to update payment details does not exempt the tenant from their financial obligations.

Requirements to Rent a Room at MadridRoom

Individuals who meet the requirements established by MadridRoom may apply to rent a room, including, as a general rule, individuals between the ages of 21 and 35.

The applicant must prove their status through valid documentation, such as student accreditation from a local university, an internship agreement, an employment contract, an admission letter, a company letter, self-employed documentation, proof of income, or any other equivalent documentation accepted by MadridRoom.

In order to formalize the booking and rental, it will be necessary to sign the rental agreement, accept the house rules, make the corresponding booking payment, pay the security deposit and the first month’s rent, as well as any applicable fee or amount before the keys are handed over.

Tenant Identity and Solvency Verification

MadridRoom reserves the right to request additional documentation before or after confirming the booking, in order to verify the identity, financial solvency, payment capacity, and suitability of the applicant or tenant.

The documentation that may be requested includes, by way of example and without limitation:

Valid ID card, passport, NIE, or equivalent identification document.
Student accreditation, university enrollment, admission letter, or similar document.
Employment contract, internship agreement, company letter, or employment certificate.
Recent payslips, proof of income, tax return, or equivalent financial documentation.
Recent bank statement, which may be requested signed and stamped by the bank when MadridRoom considers it necessary.
Bank certificate confirming account ownership.
Guarantor, additional guarantee, or financial documentation from parents, guardians, company, or person responsible for payment.
Proof of scholarship, financial aid, sponsorship, available funds, or any other document proving sufficient solvency.

MadridRoom may reject, suspend, or cancel a booking request when the documentation provided is insufficient, incomplete, false, contradictory, unverifiable, or does not reasonably prove the applicant’s solvency.

Failure to provide the requested documentation within the deadline indicated by MadridRoom may be considered a breach of the booking and contracting conditions. In such case, MadridRoom may refuse to hand over the keys, cancel the booking, terminate the contract, or apply the financial consequences established in these terms and in the signed contract.

The tenant declares that all documentation and information provided is true, up to date, and complete. The submission of false, manipulated, or misleading documentation may result in the immediate termination of the contract, loss of amounts paid where applicable, claims for damages, and reporting to the competent authorities if necessary.

Rental Periods

Rental agreements shall be formalized in accordance with the Urban Leasing Act, LAU, for a minimum duration of one year, unless the contract signed between the parties expressly establishes another legally permitted modality or condition.

During the high season months of September, January, or February, the room will not be subject to proportional partial payments. During these months, rent shall be paid for the full month, unless expressly agreed in writing with MadridRoom.

Once the minimum stay has been fulfilled, if the client wishes to extend their stay for a few more days, the proportional part of the rent will be calculated according to the following scale:

Low-cost rooms: €15/day.

Rooms with window and small bed: €20/day.

Rooms with window and double bed: €25/day.

Rooms with balcony and double bed: €30/day.

Additional Fees:

€45 Customer Care Management App per month.
€49 one-time check-out payment.

*To be paid before the keys are handed over.

Cancellation Policy

The booking payment made through the MadridRoom platform corresponds to the first monthly rent payment.

If the booking is cancelled within 4 hours following payment, the full monthly rent amount will be refunded, minus the corresponding management fees, if any.

If, once accommodated, the tenant decides to unilaterally terminate the contract before the established check-out date, they will lose all amounts paid up to that date, including the deposit, unless applicable law or the signed contract expressly provides otherwise.

Cancellation, withdrawal, no-show, failure to provide requested documentation, non-payment, or breach of the contracting conditions may result in the total or partial loss of the amounts paid, in accordance with these terms and the signed contract.

Security Deposit

Under the Spanish Civil Code and other applicable regulations, a security deposit is required to guarantee compliance with the financial and contractual obligations arising from the rental relationship.

The amount of the deposit shall be equivalent to one month’s rent and must be paid before signing the contract or, in any case, before the keys are handed over.

Additional amounts may be charged to the credit or debit card used during the booking process, which will also function, in addition to the deposit, as a guarantee for any incident, damage, non-payment, excessive consumption, penalty, contractual breach, or outstanding expense attributable to the tenant.

Mechanism and conditions required for the return of the deposit:

MadridRoom will be responsible for returning the deposit, which will be carried out once compliance with the following points has been verified:

All monthly rent payments, fees, penalties, utilities, expenses, or any outstanding amounts must have been fully paid. If there is a bill exceeding the utility limit established in the contract, the proportional part of the excessive consumption will be deducted from the deposit.
The condition of the room on the day of check-out must be the same as at check-in, except for ordinary wear and tear from normal use. All elements of the room will be inspected.
All keys, remote controls, access cards, or any other items handed over to the tenant must be returned.
The house rules, MadridRoom internal rules, and building community rules must have been complied with.
There must be no damages, defects, penalties, debts, claims, or pending incidents.
At the end of the stay and after verification of the above points, the deposit will be returned to the credit or debit card used during the booking process within 60 days following the client’s check-out. All bank or refund fees shall be borne by the client. Failure to comply with the agreed stay will result in the total loss of the security deposit.

Don’t You Like Your Room? Are You Not Convinced by Your Flat?

Don’t you like your room? Are you not convinced by your flat? Don’t worry! You may request a room change within 24 hours after your arrival date in order to move to another shared flat, with a cost of €90 for relocation expenses, provided that MadridRoom has available rooms.

After the first 24 hours from arrival, a fee of €150 will be charged for a room transfer, always subject to availability and prior approval by MadridRoom.

The room change does not exempt the tenant from complying with the contract, the house rules, or the payment of any outstanding amount.

Key Handover

During the booking process, the first month’s rent is paid, which allows the room to be kept reserved until the tenant’s arrival.

Before the keys are handed over, the tenant must have paid the security deposit, equivalent to one month’s rent, as well as any fee, monthly payment, outstanding amount, or documentation required by MadridRoom.

MadridRoom may refuse to hand over the keys if the tenant has not completed the required payments, has not signed the contract, has not accepted the house rules, or has not provided the documentation requested to verify their identity or solvency.

Check-out Incidents:

WE DEDUCT FROM THE DEPOSIT:

General cleaning and maintenance condition - €50
Waterproof mattress protector missing or in poor condition - €40
Complete mattress cover missing or in poor condition - €20
Broken/bent bed base slat - €200
Fitted sheet missing or in poor condition - €20
Top sheet missing or in poor condition - €30
Pillow and its 2 pillowcases missing or in poor condition - €50
Duvet missing or in poor condition - €60
Mattress damage: bad odor, burns, blood stains, stains difficult to clean, tears, humidity, or other damage - €200
Desk lamp missing or broken - €20
Waste bin missing or in poor condition - €10
Chair missing or in poor condition - €25
Furniture in poor condition - TO BE DETERMINED
Walls stained with blue-tack, glue, dirt, paint, holes, marks, stickers, or other damage - €200
Trash bin dirty or in poor condition - €10
Broken bed base, bed base legs, glass, walls, wardrobes, drawers, doors, locks, or other elements - TO BE DETERMINED
Room keys missing or unusable - €50

When the cost of damage, replacement, repair, cleaning, or management exceeds the amounts indicated, MadridRoom may claim the corresponding difference from the tenant, after assessment of the actual cost of repair, replacement, or necessary intervention.

House Rules Incidents

Failure to respect the house rules, the well-being of other flatmates, the rest of the neighbors, the general hygiene of the flat, or MadridRoom’s instructions may result in financial penalties, in addition to other contractual consequences.

INCIDENT / PENALTY

Creating noise: €100
Not cleaning kitchen utensils after use: €20
Not taking out the rubbish at the assigned time: €20
Damage caused in common areas: TO BE ASSESSED BY THE COMPANY
Not drying the bathroom after showering: €20
Smoking in the flat: €100
Use of narcotic substances: €100
Leaving rubbish in common areas: €60
Allowing third parties to stay overnight without company authorization: €100
Police attendance due to causes attributable to the tenant or their guests: €200
Holding an unauthorized party or gathering: €200

MadridRoom may apply these penalties directly against the deposit, to the card provided during the booking process, or by direct claim against the tenant.

The tenant shall be responsible for their own actions and for the actions of their guests or third parties who access the property with their authorization, including damages, disturbances, penalties, breaches of house rules, or any other harm caused.

Terms and Conditions